FAQs

How long does delivery take?

We ship the package within 24 hours from our warehouse in the EU.

What are the payment options?

You can pay by card, with Google Pay, Apple Pay, and Shop Pay. Klarna deferred payment is also available.

What are the delivery options? Do you offer international shipping?

Yes, we ship international packages via DPD courier.

Is there a discount code?

You can get a discount code for your first purchase by signing up for our newsletter.

Where do I enter the discount code?

Enter the discount code in the designated field in the cart during checkout.

Where can I find information about my order?

You will receive order information at the email address you provided. Additionally, if you have a customer account, the details will also be available there.

Can I exchange a product?

Due to our automated order processing system, we are unable to modify an order once it has been placed. If you wish to change the size or color, you will need to cancel the order and place a new one.
If you have already received the package and would like to exchange a product, please return it and place a new order.

Can I return a product?

Yes, you can return products within 30 days. You’ll find detailed information in the "Returns" section.

What is the largest size?

Sizes available from XS to 4XL, depending on the model.

How do I choose the right size?

Use the size chart on the product page and compare it with your body measurements.

How can I contact customer service?

Write to us at hello@mygabriella.com – our Customer Service team will answer all your questions.

What is the minimum order amount for free shipping?

Free shipping is available for orders over €49.

Is there a free shipping option?

Yes, free shipping is available for orders over €49.

How do I use the purchased products?

Use the products as intended — you’ll find the specific features and usage details on the product page.

How do I care for the purchased products?

Follow the care instructions provided on the product page and the label.