FAQs
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We ship the package within 24 hours from our warehouse in the EU using the fastest delivery options.

Can I return a product?

Yes, you can return products for free in 30 days, for more information check returns section.

What are the payment options?

You can pay by card, with Google Pay, Apple Pay, and Shop Pay. Klarna deferred payment is also available.

What is the minimum order amount for free shipping?

Free shipping is available for orders over €49.

Where can I find information about my order?

You will receive order information at the email address you provided. Additionally, if you have a customer account, the details will also be available there.

Can I exchange a product?

Due to our automated order processing system, we are unable to modify an order once it has been placed. If you wish to change the size or color, you will need to cancel the order and place a new one.
If you have already received the package and would like to exchange a product, please return it and place a new order.

What is the largest size?

Sizes available from XS to 4XL, depending on the model.

How do I choose the right size?

Use the size chart on the product page and compare it with your body measurements.

How can I contact customer service?

Write to us at hello@mygabriella.com – our Customer Service team will answer all your questions.

How do I use the purchased products?

Use the products as intended — you’ll find the specific features and usage details on the product page.

How do I care for the purchased products?

Follow the care instructions provided on the product page and the label.